The Community Club

Discussion on: Team Growth Strategy Insights

Collapse
alex profile image
Alex Angel

A couple examples from my own experience:

When I was at reddit, we were a team of 3 for quite some time. By the time I left I'd hired two additional folks. We were constantly under water because there were hundreds of millions of users (~200M MAU by the time I left). We handled support (which consisted of user issues, site issues, helping mods/users with anything and everything... it was A LOT), events, moderation of various subreddits, legal inquiries, rule enforcement, policy development, feature development, product feedback, content creation, social media, and a million other little things. Now I think they have 25(?) people on the team, which still feels like it's too few in my book since there are ~400M MAU!

At my current company (lol), there are four full-time people on the Community team (plus our CEO who spends a lot of time doing community things). The team focuses on engagement, content creation, social media, events, product feedback, support, policy development/enforcement, and, like most community teams, a bunch of other misc stuff. Since our core product is community-focused AND we have a separate community (which has ~2k members) it's a little bit different, but we've got our fingers in a lot of pies.

Hope this is helpful!

Collapse
tessak22 profile image
Tessa Kriesel Author

Super helpful. I am also playing a slight support role, at least in escalations. So your first paragraph about reddit really hit home for me. I will definitely use these numbers in my pitch. Thank you!