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Discussion on: #ClubChat: What metrics do you focus on for your Slack community?

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alex profile image
Alex Angel Author

Love that you track thanks for sentiment! Are there other key phrases you like to track for negative sentiment and, if so, how do you balance that with the positive (if you can't speak to this I totally understand)?

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Michael Hall

FWIW, I created a Tag to try and track negative sentiment using keywords "sucks, horrible, terrible, awful, very bad, regret".

Negative comments

Overall, it didn't match many comments. Some were false-positives (somebody calling their own example "terrible", for instance), but it did identify a few legitimately negative comments.

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Michael Hall

In my experience it's too hard to try and gauge positive/negative sentiment in comments. Even the best AI I've see struggles with being accurate enough to be useful. So I track these two specific kinds of messages, which reliably have some specific keywords in them.

But I do use keywords to tag conversations by topic, like a specific piece of software or initiative I'm running. Here's just some of what I have right now:

Tags