The Community Club

Discussion on: Recap: Choosing the right community platform

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Andy McIlwain 🇨🇦 Author

Definitely not an unusual experience. :) It depends on the situation, the contracts in place, how much time you've spent with the platform, and other factors like the expected complexity/pain of replatforming.

One approach: question if the platform is an issue because the team isn't familiar/comfortable with it, or if it's because the platform isn't capable.

Generally I try to make the most of whatever is in place and look towards the contract expiration date as a milestone. Depending on the vendor, you may be able to leverage that to negotiate/push for the changes and enhancements you need.