The Community Club

Discussion on: Mindset of the community leader

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Ben Halpern

I have a term I use and think about called "chaotic empathy" which is the attempt to be thoughtful and empathetic for the people coming through who you don't even think about or expect. Being thoughtful about messaging such that it applies well to new members and existing members, and breaking folks into cohorts where possible.

You can't always tell what everything is doing, so being aware of these "unknowns" is helpful. And I think budgeting needs to leave room for this "chaos", the lack of pure predictability.