The Community Club

Discussion on: #ClubChat: What does your dream community management team look like?

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Ben Halpern

For me the foundation is that it involves practitioners of the purpose of the community (like a software framework) and facilitators of the community (core expertise is community)..

I think the right balance is important here. Nobody wants to be a part of a community where the only way to get support is to get the spare attention from busy technical experts, but also nobody wants to be part of a community where enthusiastic connectors can't actually help with the topic at hand.

I'm not sure where I pinpoint the titles, but that is the makeup that is ideal.

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Christina Gorton

100%
I totally agree with you

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Kirsti Buick Author

Such an excellent point Ben! I think this is part of the reason that creating a thriving product/support/success community is such an art.