The community for community builders.
Shoot understandable, repeatable principles for dealing with small issues, and clear escalation procedures for dealing with more complicated things. Have a culture which allows for "incident response" — but doesn't treat everything like an incident.
Shoot understandable, repeatable principles for dealing with small issues, and clear escalation procedures for dealing with more complicated things. Have a culture which allows for "incident response" — but doesn't treat everything like an incident.