EP100: Making Community Work For Your Organization w/ Phoebe Shin Venkat
Today, we’re joined by Phoebe Shin Venkat, Former Director, Community Strategy at Okta, an online access management platform with over ten thousand B2B customers. Phoebe believes that every community manager has their own style based on their unique experience and how they choose to help and support people. She also advocates a bottom-up approach of stakeholder buy-in that leverages the reach of early internal adopters of the idea of community. Phoebe lists empathy, data-backed storytelling, and flexibility toward plans as great qualities for people to add to your community management team.