The Community Club

Discussion on: #ClubChat: What in your skillset as a community manager is often considered a "soft skill?"

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Carter Gibson

Influencing without authority. CMs have very little "formal authority" over a product. We're not Product Managers or Designers or Engineers. We need to be able to understand priorities on every side of the aisle in order get things done. If we're not able to do this (play this game?) we're going to be really frustrated.

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Mac

This is the best one in this thread, and the first time I've heard it positioned this way. Really awesome point Carter.