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Cover image for #ClubChat: Community Manager job descriptions: What are the key elements to include when recruiting a CM?
Kirsti Buick for The Community Club

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#ClubChat: Community Manager job descriptions: What are the key elements to include when recruiting a CM?

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Today's question(s):

What are the most important things to consider when writing a job posting for a Community Manager role? Are there any pretty universal responsibilities? And what skills and qualifications are a must?

Discussion (4)

jocelynhsu profile image

We've talked a bit about specializations within the field, so I think that's something to take into consideration. A Community Manager working on engaging customers in a forum would have different responsibilities, skills, and qualifications than a Community Manager working on offline events.

In general, I'd say that all Community Managers need to be good at relationship building and storytelling (internally and with the community). I don't think they have to have past experience in community, depending on the level of the role, but they should have experience working directly with customers.

noeleflowers profile image
Noele Flowers

Totally agree hereโ€”when I was looking, I was way more drawn to job titles with a qualifier (i.e., community content manager; community engagement manager; social media community manager, etc)

hnbarr profile image

I definitely believe it would range of responsibilities depending on the size and type of community this person would be managing. However, I do feel that there would be similarities. I am interested in hearing others POV on this question and seeing the other responses! :)

communitykaila profile image

creativity! I know this is something that's hard to display on a resume but some of the best community managers I know think on their feet with minimal resources. You should always ask how your CM would do "X,Y,Z" campaign without any budget and see what they can come up with.