#ClubChat: How do you explain community management to your friends?

“You know when you can’t figure out a feature on your phone and you Google it? You likely end up on the Apple Community? Ya, I do something like that.” Literally used that with a border guard once - he looked at me like I had 3 heads but let me go anyway.

You know what's funny, I've stopped describing it as a community work unless I'm having a deeper conversation with a friend/family who I know really cares. If it's just a polite question I usually mention: customer experience, online forums, virtual learning, networking, and training. I talk more about the function and goals of our community program and less that it is a community program.

I'm the host of a non-stop party, always seeing what my guests need to be satisfied, and connecting them with one another, while holding events and activities for them!

i'm in the business of creating the opposite of loneliness