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Alex Angel for The Community Club

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#ClubChat: How do you handle conversation fatigue in your community?

Hmmm

Today's question (a multi-part question!):

How do you handle conversation fatigue in your community? Has your community experienced it ever (if not, why do you think it hasn't)?

How do you organize the many conversations with many different community members in many different places?

Discussion (7)

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noeleflowers profile image
Noele Flowers

Personally for me (and I've noticed this for my members as well) I go back and forth between being a really active community member and periods of time where I feel less inclined to be active. Just based on personal stuff & my state of mind, I could be a super user one week and a lurker another.

...And I think that's okay! Actually, I think it's good. I think well designed communities don't force people to go from lurker to active, they create available pathways for folks to become active when the time is right. So, in a healthy, well designed community, conversation fatigue for one person can mean creating space for another person to step up and take a more active role.

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ben profile image
Ben Halpern

I think mods and leaders who are actively trying to "keep things fresh"... with new and creative prompts and discussion starters. If left with no leadership and curation it seems like things could get stale quicker.

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oliverding profile image
Oliver Ding

This is a great question! I think it is all about the curation and information architecture. An ideal approach includes three strategies:

  • Build a knowledge base to avoiding repeat common questions.
  • Move the focus from topics/content/knowledge to people/talent/expert, using activities to build connections between members.
  • Encourage create sharing by adopting routine open themes.

I'd like to use Creative Morning as an example of the third point. Creative Morning is a community of creators. The main activity of the community is a monthly face-to-face events. Each month, they launch a theme for local chapters. Their themes are abstract which also means open rooms for creativity. Members can choose their own dimensions to explain the shared theme.

Let's have look at some themes from their archive:

Theme 04: reuse
creativemornings.com/themes/reuse

Theme 26: ugly
creativemornings.com/themes/ugly

Theme 45: weird
creativemornings.com/themes/weird

Theme 64: courage
creativemornings.com/themes/courage

Theme 82: muse
creativemornings.com/themes/muse

Theme 99: divergent
creativemornings.com/themes

It's a great case for answer the second question: How do you organize the many conversations with many different community members in many different places?

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laurenfaye512 profile image
Lauren Clevenger✨

Do you mean community managers feeling fatigued from conversations?

Or the members being fatigued by the activity in the Community?

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alex profile image
Alex Angel Author

I guess there are a lot of ways to approach this question... I didn't think it was quite as loaded when we posted, but now I'm thinking of all of the different ways it could be interpreted!

  • Within one community space, is there a lack of participation because members are generally overwhelmed with all of the communities they're involved in?
  • Within one community space, do members get tired of the same topics being covered by different members?
  • Within one community space, do people get overwhelmed with the amount of activity happening which leads to decreased participation?
  • Across multiple channels in your community do people get tired of the same topics being discussed on all of those different channels?
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mhall119 profile image
Michael Hall • Edited on

Or people being fatigued with the topics available, leading to a decline in conversations?