Today's question:
What does a typical day look like for you as a Community Manager? What workflows are automated vs. manual?
The community for community builders.
For further actions, you may consider blocking this person and/or reporting abuse
Rick -
Michael Tharrington -
Michael Tharrington -
Katie Ray -
Discussion (7)
I spend about 50% of my day explaining what community is. This is both a curse and a blessing for me because I'm so glad people are taking an interest but of course in our jobs, everyone thinks they are the expert! Pulling metrics (active community members, new members, etc) answering product-related questions that have yet to be answered by a peer (we have a 2 day SLA) I also always have about 2 long-term campaigns going on at a time. Many of the metrics we pull are automated, either through the platform or using GA. Unfortunately, our vendors' engagement tools, such as list building and automation rules, are pretty much non-existent making engagement campaigns time-consuming.
I'm learning that typical days are hard to come by in this job haha but, the most common tasks would be onboarding new users to one of our forum communities, updating content on each forum, and moderating comment sections.
This is difficult!
Ranges btw:
things like this
Every time this question has come up, my answer is always the same - there is no ‘typical’ day. There are tasks that are repeatable, but all vary in frequency and scope. Then there are always projects and programs on the go that will impact what the day looks like. This may sound harsh, but from my experience, if someone is looking for a ‘typical’ day, it’s a flag to dig deeper and look for the reasons it’s being asked. Again, just from my experience but great CM’s typically have traits that embrace chaos, thrive in changing environments and have a curiosity that is rarely satisfied in a typical day.
As I' m sure many folks on this thread will agree, my day-to-day varies. However, it's all laddering up to building a brand new tutoring community. It's a lot of sourcing and creative strategy. Basically auditing what's working now in current communities and tutoring efforts and what needs to be tweaked to directly impact this emerging community. A ton of research, MVP set-up, and making the case as to why certain features should be prioritized.
I've been a community lead for almost 2 months. So far I am following the strategy that was in place before I started, which is community emails, webinars, and LinkedIn posts.
Do you have examples of promotional materials for your community? I'm currently working on this and could use some landscape inspiration!