Community Club Weekly
Issue #43 | September 17, 2020
Community Club Weekly is a newsletter about building and growing communities, featuring collected tweets, posts and thoughts from various community managers. This week's post is brought to you by Alex Angel!
One of the age old questions of discourse on the internet is "how do you handle people talking about sensitive topics without it devolving into a thread that needs to be locked?" Conversations can start out congenially and turn nasty at the drop of a hat, but having these hard discussions can be incredibly important in the long run. So what is "successful disagreement" and how can you create a community space that allows for those discussions to take place?
This question was recently posed in our Slack community, and community members weighed in and provided some insights. The general consensus on what "successful disagreement" looks like, is when all parties involved are able to walk away from the constructive conversation having learned something (and hopefully change their views or better empathize with people in the future).
1. Have foundational rules in place beforehand if you want people to be able to have these conversations at all.
"I feel like successful disagreement happens only when other guidelines (including no harassment / discrimination) is followed first" - Carter Gibson
If you have clear rules up front that define which behaviors are acceptable and which aren't, it's easier for people to speak about sensitive subjects in a civil manner (and it's also easier for your moderators to step in when something clearly crosses the line).
"Successful disagreement = When the moderator doesn't need to lock the topic." - Joel R
If you have rules in place, you can monitor the conversation and ensure that things don't escalate past the point of acceptable discourse.
"I think respect is a big part of it; the disagreement shouldn't devolve into personal attacks" - Jocelyn Hsu
This should be obvious for all interactions anywhere on the internet, but it's especially important when trying to have a successful disagreement. Be respectful, keep an open mind, speak from the first person, and utilize facts where necessary.
What sort of successful disagreements have you seen in your community, and how have you handled this type of discourse? Join the discussion on Slack!
Big shoutout to Carter Gibson for spurring this conversation, and Katrine Reddin, John, Jocelyn Hsu, David Silva, Joel R, and James Pickstone for their insights!
Upcoming events, from the club and its members.
CMX Summit 2020 - October 6 - 7
AMA with Carter Gibson - Thursday, September 24 at 3pm EST
Ask the members
Erica and Brian always bringing the great podcast content
Bartle taxonomy of player types
Incredible guide from Andy!
Community blog posts and articles from the past week.
You Want A Tribe
A great article and podcast about why bootstrapped businesses want to find their 'tribe'.
By Arvid Kahl
The Treasure Chest: Gems, Compliments, and Scrooge McDuck
What a title. Holly shares how she builds a 'treasure chest' of content, notes and shoutouts from her community.
By Holly Firestone
Master of Community with Rosie Sherry
Not an article (whoops), but a great podcast with David Spinks and Rosie Sherry.
By David Spinks
🙌 Community Jobs
A handful of open roles from our community!
Community and Events Manager @ Remote
Digital Community Manager @ Wyze Labs
Community Success Manager @ Icebreaker