The Community Club

Discussion on: #ClubChat: What does a typical day look like for you as a Community Manager?

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Kaila

I spend about 50% of my day explaining what community is. This is both a curse and a blessing for me because I'm so glad people are taking an interest but of course in our jobs, everyone thinks they are the expert! Pulling metrics (active community members, new members, etc) answering product-related questions that have yet to be answered by a peer (we have a 2 day SLA) I also always have about 2 long-term campaigns going on at a time. Many of the metrics we pull are automated, either through the platform or using GA. Unfortunately, our vendors' engagement tools, such as list building and automation rules, are pretty much non-existent making engagement campaigns time-consuming.