Can't stop thinking about the incomparable Tony Hsieh, who passed away recently. He made an impression on me early in my career, after he popped by the Etsy office to chat with our team and drop off a few of his books, Delivering Happiness. I've been thinking about Tony's wisdom, and all the ways I've tried to infuse these good vibes throughout my career.
A few things I've done below, thanks to the inspiration from Tony. I'd love to hear more stories about how you've delivered happiness along your community journeys (big or small!). (Considering a blog post on this!)
Here are a few things I've done:
Sent fake ransom notes in the mail, demanding playfully that Etsy sellers value their work (or else a fictional mascot might get hurt). (They admitted in our forums that they should raise their prices, but that they were scared to do so.)
Interrupted an Airbnb educational event with a 90s style jazzercise class, passing out costumes, had everyone do a costume change.
Sent edible arrangements to community members that had been just slightly inconvenienced. (Sometimes I like a goofy and over the top token of apology.)
Sent a bottle of wine and a few pints of ice cream to a community member that got broken up with :(
A Barkbox customer told me they just couldn't find a rescue dog. I made it my MISSION to get this woman the dog of her dreams. I ended up picking up a dog from a shelter while I was in Los Angeles and delivered him to her in Brooklyn.