The Community Club

Discussion on: #ClubChat: Do you have a superuser program?

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Erica Moss

We do! We call them our Community Leaders, and these are folks who answer questions online, write articles about their best practices, partner with our internal teams to improve our products, host events, and much more. We have various ways in which we educate our regular members about its existence (emails, webinars), and we try to strike a balance between making it achievable but also aspirational.

This page outlines some of the basics, so that members understand the ground rules before applying, and our application page illustrates the mentor, connector and ambassador mindset we require. In return, they receive a bevy of perks because we want to reflect the value they're providing back to them. :)