The Community Club

Discussion on: Tips for First 30-60-90 Days

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Erica Moss

So exciting! Congrats. This may already be a part of your plan, but I've heard folks like Shana Sumers and Holly Firestone talk about doing a roadshow with key stakeholders in marketing, customer success, support, etc. to learn about their goals and how community can best support them. I feel like that's really brilliant, and establishes community as a key lever instead of an afterthought.