The Community Club

Discussion on: #ClubChat: How do you explain community management to your friends?

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Hillary Boucher

You know what's funny, I've stopped describing it as a community work unless I'm having a deeper conversation with a friend/family who I know really cares. If it's just a polite question I usually mention: customer experience, online forums, virtual learning, networking, and training. I talk more about the function and goals of our community program and less that it is a community program.