The Community Club

Discussion on: Welcome to The Community Club! Introduce yourself to the community πŸ˜ƒ

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Jill Ross

Hi All!

I'm Jill, and I most recently led customer enablement and community at RollWorks, an account-based marketing platform for B2B marketers. Prior to that, I was the enterprise community manager for Hitachi Vantara (previously Hitachi Data Systems) for five years. I've also spent some in consulting for enterprise communitiesβ€”my clients included DIRECTV, Qualcomm, and TaylorMade-adidas. While I've been involved in some form of community building for 15 years, my transition from marketing to full-time community work really kicked off in 2011 where I built my first community for BlueHornet, an email marketing platform.

From a community platform perspective, I've worked with Jive, Salesforce Community Cloud, and inSided, and I've evaluated most of the major community players in the space (Khoros/Lithium, Higher Logic, Vanilla, Discourse, Telligent/Verint, etc.). If you have questions about building communities from scratch, vendor evaluations, strategy development, systems integrations, measurement approaches, top contributor programs, or content and programming, please reach out!

I'm currently open to new opportunities, so if you or someone you know is looking for a community leader, I'd love to chat!