The Community Club

Discussion on: #ClubChat: What specializations do you expect to see become the norm in community management in the next five years?

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Kerri Williams

+1 on the Operations folks. I was in the process of creating this role for 2021 as all the ‘things’ were just too much to be part of the day to day. Historically this role has been around for those teams who could afford the luxury, but with a renewed focus on data, and experience design, I suspect this role will become a must-have for anyone wanting to level up their team.