The Community Club

Discussion on: AMA with Holly Firestone

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Marissa Dimino

How are you tying your metrics and KPIs to other sides of the business that may take priority?

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Holly Firestone Ask Me Anything • Edited on

The attached photo is how I believe enterprise organizations need to structure community. Community has the ability to create valuable impact for many parts of the business, and putting community anywhere that doesn’t allow it to touch each of those parts of the business does it a disservice. In this structure, you can tie the goals of the community back to business priorities while also delivering ROI to other parts of the business. You can’t do everything at once, of course, but you will see more resources, support, and success if more teams are represented in your long-term strategy.

the.community.club/remoteimages/i/...

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Marissa Dimino

Thanks Holly!