The Community Club

Discussion on: #ClubChat: What metrics do you focus on for your Slack community?

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Michael Hall

In my experience it's too hard to try and gauge positive/negative sentiment in comments. Even the best AI I've see struggles with being accurate enough to be useful. So I track these two specific kinds of messages, which reliably have some specific keywords in them.

But I do use keywords to tag conversations by topic, like a specific piece of software or initiative I'm running. Here's just some of what I have right now:

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