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Cover image for Looking for a new chat platform... what's your favorite?

Looking for a new chat platform... what's your favorite?

Michael Tharrington
Heyo! I'm Michael and I'm interested in growing inclusive, friendly communities. Excited to learn from everyone here! 🙌
・1 min read

Image Credits go to Annie Spratt

Heyo!

I'm looking for a chat platform to host DEV (dev.to) moderators on.

We have about 500-ish mods who help us moderate dev.to and are currently deprecating our built-in chat functionality called Connect.

As such, I'm looking to move this group to a dedicated chat platform like Discord, Slack, Mattermost, or Telegram. I regularly use Slack and am a bit familiar with Discord, but haven't looked deeply into Mattermost or Telegram yet — these 2 were suggested to me by a mod!

Does anyone have thoughts on these different platforms or know of others that they would suggest? If y'all can help me weed through these platforms, I'd really appreciate it. 🙂

Discussion (4)

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ricklamb profile image
Rick • Edited

500 seems a bit on the high side for realtime chat. Is there some kind of channel structure you already use?
At that scale I'd like to see more chat and something else. Maybe a 'meta' discourse channel.
blog.discourse.org/2018/04/effecti...

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michaeltharrington profile image
Michael Tharrington Author

500 is indeed quite high. 😅 Granted there are folks who communicate here often and those that have somewhat disappeared over time. They're still in the channel, but just not very active.

There is a channel structure in place as well that splits us into 4 separate teams. There is also one other channel that is specific to a certain ability some mods have called tag moderation.

I'm open to experimentation here though. Even 125 folks per channel seems quite high and there's no great plan for new folks.

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jeffsvicarovich profile image
Jeff Svicarovich

Heyo heyo, I like both Slack & Discord(except for the lack of scroll bar for the servers on the left), but I've really come to like Telegram a little more. I haven't tried Mattermost.

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michaeltharrington profile image
Michael Tharrington Author

Thanks so much for weighing in here Jeff!

That lack of left-hand scroll bar is goofy, haha. I hadn't even noticed that one.

What I've found particularly annoying about Discord is that you can't choose a separate picture per server, i.e. you just have one picture/avatar that is used across all servers. I know a lotta folks (including myself) that game on Discord and so their pics match up with their gaming name... BUT, that gaming avatar feels out of place for Discord servers that are used for something more professional.