So, I've wondered this for the last six months or so. At the moment, my work as a CM primarily serves as a marketing function.
I'm wondering if it's possible to switch over to a more support community management style of work? The Community pros whose work I admire the most are doing such fun stuff with SaaS communities in particular. More and more each day, I'm convinced that's the sort of CM work I'd like to get into in the future.
From my SaaS or Support Community pros out there, is this switch possible? Is it too much of a stretch for a marketing CM (particularly one with a focus in publishing/ magazines) to work with a SaaS support community?