The Community Club

Discussion on: Discussion on building inclusive communities

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najvasol profile image
Najva Sol Author

Hi Peter!

Wanted to make sure you got a clear answer for your Q and provide follow up—

Danielle can talk a LOT about this I think, but from my perspective... I think it's setting expectations and then helping people over the initial potential friction that might cause.

I worked on a feminist summer camp where we had a lot of content in advance to set expectations ( the event is mostly offline/no service, big schedule of camp events but no pressure to do anything, a quiet tent just for introverts/meditation/reading...) but when people showed up, we had a required "opening circle" that had tons of activities that helped people dive in immediately.

Otherwise in digital spaces, I think we're just talking onboarding experience. What's the flow from the first moment till when you engage? Superhuman scales this with many many 1:1 onboarding calls, other places have great onboarding (like this community chat) same with any game... almost a tutorial built in.

In terms of other communities...Girl scouts, AA, Nextdoor... all of them have really specific methods + expectations around entering the communities but manage to do a really great job once you arrive. In fact specifically Girl Scouts has done a TON of work to become more inclusive in the past (here's a link to a story about how that happened:strategy-business.com/article/0033...) that could be relevant.

If you have more specific questions, let me know!

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peterfayle profile image
Peter Fayle

Najva, you're an absolute star for this answer, thank you!

I'll be following up everything you've referenced and watching back the event, and may come back with more specifics. I've just started some conversations about actually creating something over the last couple of days (more detail to come), so your advice is really appreciated right now 😀🚀

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peterfayle profile image
Peter Fayle

That flow in digital spaces is what I'm most curious about - it looks like using an online platform to host the community's origin story and values and rules may be a good enough start, and could be owned and enhanced by the community over time.

I think the AA website is a good example of handling a complex - emotive and misunderstood - situation well and quickly. I can imagine it's effective at getting people comfortable and through the door.

The chat was great. I find "Trust takes time" hardest, and I'm wondering how much I can offset that by planning ahead - we'll see how it goes. Thanks again.