The Community Club

Discussion on: Thoughts on Zendesk Gather?

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Nicole Saunders

Hi Susan - I'm the Community Manager for Zendesk, and we use Gather for our own community. Happy to answer any questions you have.

The basics are that Gather is super simple and easy to use. But the tradeoff is that it doesn't have the bells and whistles of some platforms.

My favorite thing about it is being able to go from a community profile into a support profile and seeing what other interactions a user has had/is having with support and in the community is a huge bonus of using it. I also love the integration with the KB and how Guide and Gather really connect the whole self-service support experience.

Let me know what other kind of info would be helpful!

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Pat Cooney

Hi Nicole, I'm also looking at whether Gather is the right solution for us. Would you have some time to connect and talk about what Gather can do?

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Nicole Saunders

I'd be happy to help you out! If you want to send me some questions in advance I can probably get some answered in writing ahead of time, too

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Pat Cooney

fantastic, thanks so much! I do have a list of questions. How would you like me to get them to you?

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Nicole Saunders

You can get me at nsaunders@zendesk.com

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Pat Cooney

Thanks Nicole, I just sent you an email. I super appreciate this!