The Community Club

Discussion on: How do you present your members?

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Noele Flowers

Yes, love this point! I think having a willingness to go a bit off topic can help here. For example, if a community member asks a question that I perceive to be "transactional" (i.e., concrete problem, concrete answer, done), I might answer the question and then also ask a more open-ended follow up question. For example:

Community member: "Does anyone know how to do x?"
CMGR: "Yes, here's how you do what you're looking for. By the way, what's the bigger goal you're trying to accomplish with this. Would love to hear more about your project and some of your successes the past couple of months!"

Something like that. Also curious to Rosemary's question about offline solutions, since I have mostly worked with online communities myself.