The Community Club

Discussion on: How do you present your members?

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rosemaryoneill profile image
Rosemary ONeill

One way to draw out deeper connection is to try to always ask the "second question." Some community managers just drop one quick comment and move on, but taking the time to listen more actively, and ask another question, will bring out more personal details, interests, and connection. It also gives more for other members to latch onto so they can join the conversation.

What are your offline solutions? (Curious!)

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noeleflowers profile image
Noele Flowers

Yes, love this point! I think having a willingness to go a bit off topic can help here. For example, if a community member asks a question that I perceive to be "transactional" (i.e., concrete problem, concrete answer, done), I might answer the question and then also ask a more open-ended follow up question. For example:

Community member: "Does anyone know how to do x?"
CMGR: "Yes, here's how you do what you're looking for. By the way, what's the bigger goal you're trying to accomplish with this. Would love to hear more about your project and some of your successes the past couple of months!"

Something like that. Also curious to Rosemary's question about offline solutions, since I have mostly worked with online communities myself.