The Community Club

Rosemary ONeill profile picture

Rosemary ONeill

Crowdstack community evangelist. Mom of 3 teens, Krav Maga beginner.

Location Charleston, SC, USA Joined Joined onΒ 

Community Experience

20+ years (srsly)

Work

CMO at Crowdstack

All 18 comments

Any tips for a newbie CM who inherited a very passive community?

Hey congrats on your gig and welcome to the wonderful world o...

How to spark activity, and keep the momentum going?

My key suggestions would be 1) keep the structure very minim...

Acknowledging recognition within communities

One thing we started doing a while back is giving ad hoc cust...

How I Learned to Stop Worrying and Love the Lurker

I could not love this more. I recently saw someone reframe lu...

#ClubChat: What are your go-to strategies for protecting your mental health?

Whenever someone thanks you, or says something nice about how...

What's the best platform to see detailed user metrics?

Our Crowdstack platform gives you a member activity report wh...

How do you present your members?

One way to draw out deeper connection is to try to always ask...

I'd love to hear how you 'spotlight' members of your community!

I usually hand-pick, to avoid the discomfort of having to rej...

I'd love to hear how you 'spotlight' members of your community!

I have been noodling around the idea of a video-centric appro...

Creating subgroups for a large community

Have your customers/members asked for closer connection with ...

Which are the free software out there to track community engagement?

It would be helpful to know what platform you're using. I'm n...

Greetings from a n00b

Welcome, and nice to meet you!

#ClubChat: What specializations do you expect to see become the norm in community management in the next five years?

I think there could be a specialty in programming or content ...

Are Facebook Groups outdated?

We see Facebook Group refugees usually because a) they want t...

Community-led companies are the future

Community people ARE the best people.

Gamification

First thing is to get a really good handle on what incentiviz...

How do you feel about lurkers?

Yes I don't like to call them lurkers, I like to call them re...

5 Things to Do When Changing Community Platforms

I love this! Another tip I'd add is to think about tying the ...

loading...