Hi all, I'm new to this community and happy to be here! Not long ago I started a new position as a community manager and a Facebook Group was decided as the venue for the company's community. I am building an OKR report to share on a monthly basis and in it I am reporting on:
- total members
- active members
- month over month growth
I am using Facebook's built-in report on active users to get the data for my report to the team.
But somehow for December, the active member number exceeds the total member count of the group.
Has anyone else expeirenced this and if so any ideas on what is happening?
Maybe it is not clear enough on how Facebook compiles that data set?