The Community Club

Discussion on: #ClubChat: How do you handle conversation fatigue in your community?

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Simon Tomes

These are fantastic questions. Thanks for sharing, Alex.

Perhaps these also help:

  • Within one community space, do members get tired of the same person jumping in on a topic/question at every opportunity?
  • Within one community space, do members hold off from sharing because someone who is considered an expert has already quickly shared their views on a topic/question?

I've experienced both of those situations within a community I belong to. There's a person who is very well respected in the community and has been around for some time – they are a consultant. They jump in quickly on any question related to their area of expertise. I sometimes hold off from adding my thoughts to the discussion because of this. It's an interesting phenomenon to reflect on. And I assume other members hold off too, although I'd be curious to find a way to test this assumption.

I've often wondered how I would work with a community member who is super active but at the detriment of other members, not by malice or bad acting. They're active because they want to help and because they are attempting to sell their services as a consultant without being all "salesy".

I guess if other members get value from their replies it makes sense for them to continue with no intervention from a community manager. Yet I wonder what impact it has on other members and their propensity to share. I have a hunch it has a slight negative impact on capturing a diverse voice of opinions and experience. Perhaps 1-2-1 chats with community members to get a sense check of whether this a genuine problem would help – without mentioning names or making anything personal.

As a Community Manager how might you approach this situation?