The Community Club

Discussion on: Does anyone actually use forums?

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Steven

Hi Yaro, having an engaged community on a forum is not easy but is most definitely possible. To grow engagement on our private forum, I did an analysis of the discussions that were taking place in our Facebook group.

From the report, I was able to gauge that a high amount of our discussions were product-focused. With this information in mind, I created two categories in our forum. The first category was for product feedback/requests. The second was for product announcements/exclusive betas. For our current members, sharing feedback and receiving direct responses from our PMs is a highlight of this space.

These changes to our forum really helped kickstart engagement.