The Community Club

Discussion on: Tips & tricks for support in a Slack community

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tessak22 profile image
Tessa Kriesel

For sure. For the Slack thing, we actually created a bot that would recognize a question (with a ?) and then ask if they would rather help others by asking this in our forum. When you frame it in that way, not many folks can consciously say no to helping others. Therefore, the bot would create the post in the forum and Slack was still easy and accessible for them, but it encouraged deeper engagement beyond Slack.

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stevenaanen profile image
Steven Aanen Author

That's a great tip actually! Would you mind sharing a screenshot so I can include it in the resource? There's no DMs here I think so maybe email? Thanks in advance!

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tessak22 profile image
Tessa Kriesel

I don't have a screenshot and am no longer at that company, however, I am sure there are lots of opportunities to get people thinking about building Slack bots to make things happen in general. :)