The Community Club

Discussion on: Real-time chat community vs Forum community

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Nicholas Tolstoshev

In my opinion you should have both. Generally it's a forum first, and then a chat springs up organically after you get enough momentum. I do know of one case where they started on Slack first and are now adding a forum.

In my experience having both has a multiplicative effect, rather than dividing the content. At least in the space I work in, the users are sophisticated enough to know what belongs where.