The Community Club

Discussion on: #ClubChat: How do you balance community happiness with necessary changes in your community?

tolstoshev profile image
Nicholas Tolstoshev

Involve them in the process. And not just once you've decided everything. They are co-owners of your community so you need them in the room where it happens, to quote Hamilton.

For example, we were considering a forum platform change at Webroot. I let the power users know we were considering this. When I got trials of the platforms we were considering, I got all of the power users on there to kick the tires and give their feedback. I took their questions back to the sales engineers for answers. And if they collectively hated the platform, I listened and struck it from the list.

I was open with them on the pros and cons of changing, and other factors like price. They're smart enough to understand the trade-offs and why you might need a cheaper platform to meet your budget even if that means losing some things.

If you're not deciding things together with your community, you don't have a community, you have a dictatorship.