I think the fact that you can't onboard any users after a year is a signal that either your product isn't that much better than competition (why should I switch to your new product when I have an existing one that's "OK"?) OR other products are easier.
I think it's very hard to get your community members to install some new platform just for your community. That's why most live communities are on Discord and Slack - because everyone has Discord or Slack installed already.
And for forums - there's so many great solutions out there and the market seems overcrowded. Discourse is free - how could you compete with that?
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I think the fact that you can't onboard any users after a year is a signal that either your product isn't that much better than competition (why should I switch to your new product when I have an existing one that's "OK"?) OR other products are easier.
I think it's very hard to get your community members to install some new platform just for your community. That's why most live communities are on Discord and Slack - because everyone has Discord or Slack installed already.
And for forums - there's so many great solutions out there and the market seems overcrowded. Discourse is free - how could you compete with that?